Frequently Asked Questions
Find answers to the most common questions about staying at Acel Bay, our amenities, and booking policies.
What time is check-in and check-out?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability.
Do you offer airport transportation?
Yes, we offer complimentary airport shuttle service for all guests staying in our suites and villas. For other room types, transportation can be arranged for an additional fee.
Are pets allowed at the resort?
While we love animals, we only allow service animals on the property to ensure the comfort and safety of all our guests.
What dining options are available?
Acel Beach Resort features 5 signature restaurants ranging from fine dining seafood to casual beachfront cafes. We also offer 24-hour in-room dining.
Is high-speed Wi-Fi available at the resort?
Yes, complimentary high-speed Wi-Fi is available in all guest rooms, suites, bungalows, and public areas throughout the resort.
What wellness and spa facilities do you offer?
Guests can rejuvenate at our premium spa, featuring luxury treatment rooms, a relaxing jacuzzi, and a fully equipped fitness center.
Do you have activities or facilities for children?
Absolutely! We offer a dedicated kids' club with supervised daily activities, a safe children's pool, and family-friendly entertainment to ensure a memorable stay for our younger guests.
Are the swimming pools heated during winter?
Yes, our main resort swimming pools and select private pools are heated during the winter season to ensure a comfortable swim year-round.